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Your location: FAQs
Frequently Asked Questions:

If you have any questions on our web site or products, please take a few minutes to review the below questions and answers. If your question is still not answered, please contact us at Eveningbags@126.com.

1. Is my online order secure?

Yes! Our payment process partner is eSellerate . Your online transactions are safely encrypted and sent over Secure Socket layers(SSL) and processed on secure servers. When placing an order, your Internet Explorer Browser will also show the Lock symbol at the bottom-right corner (see below image ):

2. How soon can I get the products I ordered?

Normally, an order will be shipped within 5 business days. In some cases, when a product is temporarily out of stock, it may take up to 10 business days to fulfill your order. We ship products via the best express carriers worldwide. Depending on your local postal system, your products normally arrives within 10 business days (after you make your order on our web site).

3. What's the shipping and handling fee of the products I ordered?

Basically, the shipping and handling fee of each item is $15. The fee may be higher if the item is large in size or heavy in weight. For some countries located in Middle Asia or Africa, the delivery charge might be higher, we will send you an email to inform you of the exact rate if 15 USD is not enough for your order. Then you have the choice to pay for the extra delivery fee to complement the order, or we can also cancel the whole order for you and you won't be charge for a single cent for it.

4. What currencies do you accept for the payment?

We accept payment in USD, CAD, AUD, GBP, DKK, EUR, HKD, JPY, NZE, NOK, SGD, SEK and other major currencies.

5. Besides credit card, what other payment methods you can accept?

Besides the following types of credit cards we are accepting (Visa, Mastercard, Discovery, American Express, JCB), We also accept the following payment methods: Western Union Money Transfer, Paypal Direct Money Sending.

6. How do you handle credit card fraud?

We take credit card fraud very seriously. More info.

7. Do you offer wholesale opportunity?

Yes, we welcome any wholesale opportunities. Please email us to eveningbags@126.comfor further wholesale policies.

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